Terms and Conditions

1: Payment

• All Quotations are valid for 7 days
• We do not accept any deposits; payments are done strictly on delivery once installation is completed. Deposits will be accepted on purchases exceeding the amount of R10 000 and in the result of a deposit being paid customer acknowledges that he/she has viewed at the showroom and is happy to proceed with the purchase.

2: Delivery

• All delivery times are an approximation. Although we try to give the most accurate dates of delivery, we cannot be held liable for any delays that may occur. We will contact you to make arrangements for the delivery. All deliveries will take place on a week day between 09h00 and 16h00, excluding public holidays.
• Once delivered, you must inspect the product for any defects whilst our delivery staff are present, and sign a document verifying you received the product and that it is in good condition. We may rely on this document as proof that the product was in good condition when delivered, and that it met your specifications. If the product is not in a good condition, or doesn’t meet your specifications, then the product must be returned on the same transport vehicle that delivered the product, otherwise you are responsible for any costs in transporting the product back to Head Office.
• On the day of delivery, the area where the product will be placed must be clearly marked and cleared of any furniture, breakable items and pets. Our staff are not permitted to move or rearrange your furniture. We will not be liable for any damages or costs due to your failure to clear the area.
• Our products are usually large; therefore, it is your responsibility to find out product dimensions and whether the product can fit through any door, stairwell or passage way. We will not hoist the product over any balconies, walls or through windows. If there is no other option but to hoist the product or to implement any other non- standard method to get the product in the desired location, then you must arrange this at your own cost and risk. We do not install or mount the products once delivered. You may be liable to pay any additional delivery costs where you send the product back or where you failed to be at the premises on the date of delivery.

3: Collections

• If you prefer to collect the product at your own expense, then you must transport the product using a suitable vehicle and store the product in the correct manner, as instructed by us. You must supply your own transport equipment (ropes, blankets etc). You must arrange a time and date with Warehouse Manager for collection of products, allow 24 hours for preparation. No collections over weekends or public holidays.
• We will not be liable for any damage caused to the product if it is transported by you. The invoice must be presented by you, or any person collecting on your behalf before we release the product.